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Car Diagnostics Training



Our range of services makes us truly unique to our area. Add to that our knowledge and dedication, and you will see why we are so highly respected.

We take pride in helping our customers to get more enjoyment from their diagnostic equipment. 
Utilizing our extensive Knowledge, Skills and Experience of the vehicle managments systems and our understanding of the requirements, we will help you succeed & to make life that little bit easyer, We can provide you with the amount of help you request providing infomation is available. Some customers just need a little guidance to get started to proress into understanding this new exiting automotive world.

We take pride in being well rounded in our services. Knowledge and years of experience have led us to succeed in each field.

Our experience has been gained in many international markets - with global spread clients, and with individuals who need our advice for their personal profit, Our skills, Our knowledge, Our passion and Our commitment are what make us different from anyone else.

About Us

Formerly BEST known from the local garage trade AND as ONE of the world's biggest names in Launch X431 Vehicle Diagnostics John Mcgovern from LAUNCH UK R&D technical support proudly brings to the North East Durham Diagnostics.

With Advanced Automotive Engineer AAE, IMI professional recognized membership for skills and experience for working in the motor industry & Automotive Technician Accreditation ATA, Master Technician to provide you benefits, advice and guidance to the highest standards in the automotive profession you know you're in experienced hands.

With my previous Launch X431 UK websites ( exceeding over 100,000 worldwide views from 2007 to 2012 searching for a X431 technical answer for a vehicle problem. NOW just a phone call away pick up the phone for your one on one technical consultation to help find the answer your looking for phone 0843 5323913* For UK residents only.

We have gained unmatched expertise in the way your products work and the way you use them; currently we work closely with launch to help with products as well as bringing our knowledge to the challenging, transforming automotive industry.

Sales & Technical Enquiries

We share all of our expert knowledge and experiences about Launch X431 with our members given that real down to earth experience, everyone at some point may need guidance to proceed in your particular area, DTC or whether you are just looking for information that requires an answer to a specific question, even if you suspect you may have a problem with the Launch X431
We have spent countless hours with some of the best automotive tools & information available in the world with everyday hands on experience in the automotive workshop.

We offer you both independent Online and Subscription phoned based educational training helping you understand the diagnostic unit you are using or have just purchased you can rely on our high quality services at very competitive prices.

We believe that it is important to provide excellent customer service from start to finish.
We aim to have personal rapport with our customers and know that making the sale is not the end of the process but rather the start of a lasting relationship!

When you order from us, we always keep you informed of the progress of their order by sending out small timely emails.
Unlike other companies, we do not keep customers waiting in the dark awaiting the fulfilment of their order and send out 99% of our orders on or before the expected delivery date! All our products are shipped by an insured trackable courier service. If any delivery issues do arise, they are resolved with prompt personal attention.

On the rare occasions that things go wrong, our aim is to resolve issues as quickly as possible we are very pro-active in our approach to customer service.
On our repairs we guarantee that unlike others, we will not fit low quality substitutes when you expect branded components.

  • We are an honest independent X431 tech specialist and don't cut corners on components to make a quick buck!
  • We believe that using reliable Launch tech X431 genuine components will lead to fewer issues meaning increased satisfaction and repeat orders from our valued customers.
  • Our X431 experienced team can discuss your requirements and suggest a suitable option for you.
    Alternatively we can also provide a quote for the exact specification you would like.

What Makes Us Different ?

Excellent customer service and quality management is very important to us as well as providing a friendly, reliable, professional and competitive service to all our jobs. Our client base is predominately from repeated business and we believe this is due to us providing a great service from start to finish on our services we supply.

With a extensive experience of the automotive market, Durham diagnostics is well placed to be able to deliver unique, yet pragmatic solutions to your technicians, informing and assisting in their decision-making.

Our Aim

Is to provide a comprehensive customer service. We would like you to receive our consultation in the quickest time possible. In order to achieve this we operate to well documented procedures which are regularly reviewed. The customer service team is fully PC and diagnostic trained and will do their best to make sure your specific needs are met to the highest level of customer satisfaction.

To provide high-quality, independent consultancy;

To ensure that our customers receive the service which they expect and deserve;

To offer a cost-effective solution to our customers;

To ensure our staff are well trained and professional & to know what they are talking about.

Online Independent X431 Support Forum

We are committed to providing our customers with the best advice and delivering value extending well beyond the normal support.

Durham Diagnostics support is delivered by the best people in the business, experts in their field.

Our Online support forum is comprehensive but flexible solution available 24 hours a day, 365 days a year ensuring business continuity for the provision of services and resources to users across your organization with price of ONLY £20.00 per year.

Technical Consultation Phone Membership UK Only

An experienced ATA Master Technician & Advanced Automotive Engineer will help you with your support issues. We pride ourselves on being able to offer excellent tech support, with ATA certified technicians talking your staff through a series of actions over the telephone.

Calls to this X431 technical consultation membership with free online support for ONLY £150 per year, per member

Phone line support 5 day per week 8:30am to 5:00pm GMT excluding weekends

  • £12.50 per month
    Or Just
  • 50p per day (based on 30 day excluding weekends

How it works ?

Considering the potential losses to your company if you are unsure or are considering sending the car to another garage for a chargeable diagnostics check with the average estimated garage trade diagnostic 
check based at a price of £30.00 per "plug in" our services can help guide your technicians though the understanding & to improve system knowledge skills required to diagnose car including there confidence, hereby our support will start paying for itself from day one.

Affordable Price Plan in a nutshell :-

Price base rate based on 5 cars x £30 on a estimated average standard diagnostics check = Our Professional Services @ £150.00 per year
£150.00 ÷ 12 months = £12.50 per month

A phone based standby solution so you will gain an understanding of how to approach a vehicle diagnostic problem and help you find a solution to get the most from your diagnostic equipment you have purchased.

We are committed to providing you with the highest level of X431 customer satisfaction possible.

If for any reason you have questions or comments, we are delighted to hear from you.

Call us on 0843 5323913 or e-mail us at info@ You can expect us to respond to your e-mail within 24 hours

We Accept all major credit and debit cards other payment methods available

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Welcome to Durham Diagnostics Online Store

UK Sales & Shipping Only 

We Accept all major credit and debit cards other payment methods are available  

Buy and Reserve & pay over the phone with the Bill Me checkout option
You can purchase from us with confidence with HSBC secure credit card and debit card payment solutions fully encrypted using the most sophisticated e-payment software provide by HSBC Merchant Services.
We can happily accept credit or debit card payments over the phone. If you wish to pay using this method please call our payment hotline on 0843 5323913 where our staff will happily take your order.
Please note the payment service is available Monday-Friday from 8:30am to 5:00pm GMT only.
We happily take Cheque and Postal Orders for those who do not or cannot use there card online. 
We happily accept bank transfers. 
*Calls to 0843 numbers cost up to 5p per minute from BT landline, other networks and mobile cost may vary.
Credit card payments are subject to a handling fee.


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