The Small Print.

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Durham Diagnostics’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Durham Diagnostics Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Durham Diagnostics Limited, Dene park, Esh Winning, Durham, Dh7 9JF. Our company registration number is 06543974. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Credit Card handling fees

Credit card payments are subject to a handling fee. A credit card handling fee is a charge that applies when you choose to make a payment by credit card.

Credit card handling fees apply from January 2012
*The handling fee is 2.90% HSBC merchant services
*There is no handling fee for debit card payments
Durham diagnostics won't make money from handling fees, as it pays to credit card merchant service companys. The handling fee percentage will be set at a level equal to, but not exceeding, the transaction charge levied to the credit card companies.

When paying by telephone, the our payment systems will automatically identify whether a card is a credit or debit card and so know whether a handling fee should apply.
You will be advised that a handling fee is due to be added before you commit to the payment, as well as the handling fee amount and total payable.
The payment systems will automatically calculate the handling fee for credit card payments using the current handling fee percentage as well as the normal payment amount.

We do not store your credit or debit card details.
We use secure encryption mechanisms and follow industry security standards when storing this sensitive information.

X431 Software

Once software purchase is made, its non-refundable and non-transferable.

Privacy policy

This privacy policy sets out how Durham Diagnostics uses and protects any information that you give Durham Diagnostics when you use this website.
Durham Diagnostics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Durham Diagnostics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 January 2012.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Durham Diagnostics, Dene park, Esh Winning, Durham, DH7 9JF.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Website images

Sometimes, Durham Diagnostics uses images found on the web and believed to be in the public domain. We don't claim to be the owner of such images. All visual content are copyrighted to their respectful owner. If you are the owner of an image and want it removed, please, email us containing full proof and IPO identification number and we will do so as soon as possible. (All copyrights to first owners)

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Durham Diagnostics and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Durham Diagnostics. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Durham Diagnostics takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Phone Line

If we cannot help you directly, we can provide you with information and point you to other organisations that may be able to assist you. Any dealings between You and any third party advertisers we are not responsible or liable for any information, loss or damage of any kind incurred as the result of any such dealings.

Copyright notice

This website and its content is copyright of Durham Diagnostics - © Durham Diagnostics 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Business email disclaimer

Our email's and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Durham Diagnostics.

If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone.

Please contact the sender if you believe you have received this email in error.

We are committed to providing you with the highest level of customer satisfaction possible to serve the customers of durham diagnostics and provides a common ground for enthusiasts of all skill and experience to share knowledge and help with possible answers

If for any reason you have questions or comments, we are delighted to hear from you.

Call us on 0843 5323913, or e-mail us at You can expect us to respond to your e-mail within 24 hours

This service is available Monday-Friday from 8:30am to 5:00pm

© 2012 All right reserved. Durham Diagnostics

Automotive Diagnostic Tool's:


Sales & Technical Enquiries
0843 5323913
Mon-Fri 8:30am-5:00pm

"If man made it, We can find it"

For General Diagnostic Tool Enquiries please contact Mob:- 07825050500 or 0843 5323913*

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Send us a message using our online contact forms and we will get back to you as soon as possible.

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Launch X431 Faulty ?

"If man made it, We can fix it"

  • Screen white ?
  • Touch screen stopped working ?
  • Error in communications ?
  • Software errors ?
  • Damaged Unit ?

Here at Durham Diagnostics we can test any Launch X431 products to guarantee faulty parts, with processes of general hardware and software inspections to find the cure.

Highly Launch trained to the level of hardware & software development

Launch X431 diagnostics coverage with vehicle diagnostic for Audi, VAG, BMW, Ford, Renault.

431 master, scanner and tool for scan codes, key code programing, coding injectors, parking brake reset,
with distributors and dealers based across the UK from our dealer network

Formerly BEST known from the UK garage trade AND as ONE of the worlds biggest names in LAUNCH X431 Vehicle Diagnostics John Mcgovern from LAUNCH UK R&D technical support

Only using genuine parts for repairs to guarantee a perfect job first time every time.

Call us Today on 0843 5323913* or 07825050500 or e-mail us at info@

You can expect us to respond to your e-mail within 24 hours

*Calls to 0843 numbers cost 5p per minute from BT landline, other networks and mobile cost may vary.