Who can help with all LAUNCH X431 technical questions, Sales, Repairs and Upgrades better than Durham Diagnostics ?
... the answer - NO ONE!
Our range of services makes us truly unique to our area. Add to that our knowledge and dedication, and you will see why we are so highly respected.
We take pride in helping our customers to get more enjoyment from their diagnostic equipment.
Utilizing our extensive Knowledge, Skills and Experience of the vehicle managments systems and our understanding of the requirements,
we will help you succeed & to make life that little bit easyer,
We can provide you with the amount of help you request providing infomation is available. Some customers just need a little guidance to get started
to proress into understanding this new exiting automotive world.
We take pride in being well rounded in our services. Knowledge and years of experience have led us to succeed in each field.
Our experience has been gained in many international markets - with global spread clients,
and with individuals who need our advice for their personal profit, Our skills, Our knowledge, Our passion and Our commitment are what make us different from anyone else.
Formerly BEST known from the local garage trade AND as ONE of the
world's biggest names in Launch X431 Vehicle Diagnostics John Mcgovern
from LAUNCH UK R&D technical support proudly brings to the North East
With Advanced Automotive Engineer AAE, IMI professional recognized
membership for skills and experience for working in the motor industry
& Automotive Technician Accreditation ATA, Master Technician to
provide you benefits, advice and guidance to the highest standards in the
automotive profession you know you're in experienced hands.
With my previous Launch X431 UK websites (www.x431ltd.co.uk) exceeding over
100,000 worldwide views from 2007 to 2012 searching for a X431 technical
answer for a vehicle problem. NOW just a phone call away pick up the
phone for your one on one technical consultation to help find the answer
your looking for phone 0843 5323913* For UK residents only.
We have gained unmatched expertise in the way your products work and
the way you use them; currently we work closely with launch to help with products as well as bringing our knowledge to the challenging,
transforming automotive industry.
Sales & Technical Enquiries
We share all of our expert knowledge and experiences about Launch X431
with our members given that real down to earth experience, everyone at
some point may need guidance to proceed in your particular area, DTC or
whether you are just looking for information that requires an answer to a
specific question, even if you suspect you may have a problem with the
We have spent countless hours with some of the best automotive tools
& information available in the world with everyday hands on
experience in the automotive workshop.
We offer you both independent Online and Subscription phoned based educational
training helping you understand the diagnostic unit you are using or have
just purchased you can rely on our high quality services at very
We believe that it is important to provide excellent customer service
from start to finish.
We aim to have personal rapport with our customers and know that making
the sale is not the end of the process but rather the start of a lasting
When you order from us, we always keep you informed of the progress of
their order by sending out small timely emails.
Unlike other companies, we do not keep customers waiting in the dark
awaiting the fulfilment of their order and send out 99% of our orders on
or before the expected delivery date! All our products are shipped by an
insured trackable courier service. If any delivery issues do arise, they
are resolved with prompt personal attention.
On the rare occasions that things go wrong, our aim is to resolve
issues as quickly as possible we are very pro-active in our approach to
On our repairs we guarantee that unlike others, we will not fit low
quality substitutes when you expect branded components.
- We are an honest independent X431 tech specialist
and don't cut corners on components to
make a quick buck!
- We believe that using reliable Launch tech X431 genuine components will lead to
fewer issues meaning increased satisfaction and repeat orders from our
- Our X431 experienced team can discuss your requirements and suggest a
suitable option for you.
Alternatively we can also provide a quote for the exact specification
you would like.
What Makes Us Different ?
Excellent customer service and quality
management is very important to us as well as providing a friendly,
reliable, professional and competitive service to all our jobs. Our
client base is predominately from repeated business and we believe this
is due to us providing a great service from start to finish on our
services we supply.
With a extensive experience of the automotive market, Durham
diagnostics is well placed to be able to deliver unique, yet pragmatic
solutions to your technicians, informing and assisting in their
Is to provide a comprehensive customer service. We would like you to
receive our consultation in the quickest time possible. In order to
achieve this we operate to well documented procedures which are regularly
reviewed. The customer service team is fully PC and diagnostic trained
and will do their best to make sure your specific needs are met to the
highest level of customer satisfaction.
To provide high-quality, independent consultancy;
To ensure that our customers receive the service which they expect and deserve;
To offer a cost-effective solution to our customers;
To ensure our staff are well trained and professional & to know what they are talking about.
Online Independent X431 Support Forum
We are committed to providing our customers with the best advice and
delivering value extending well beyond the normal support.
Durham Diagnostics support is delivered by the best people in the
business, experts in their field.
Our Online support forum is comprehensive but flexible solution
available 24 hours a day, 365 days a year ensuring business continuity
for the provision of services and resources to users across your
organization with price of ONLY £20.00 per year.
Technical Consultation Phone Membership UK Only
An experienced ATA Master Technician & Advanced Automotive
Engineer will help you with your support issues. We pride ourselves on
being able to offer excellent tech support, with ATA certified technicians
talking your staff through a series of actions over the telephone.
Calls to this X431 technical consultation membership with free online
support for ONLY £150 per year, per member
Phone line support 5 day per week 8:30am to 5:00pm GMT excluding
- £12.50 per month
- 50p per day (based on 30 day excluding
How it works ?
Considering the potential losses to your company if you are unsure or are considering sending the
car to another garage for a chargeable diagnostics check with the average estimated garage trade diagnostic
check based at a price of £30.00 per "plug in" our services can help guide your technicians though
the understanding & to improve system knowledge skills required to diagnose car including there confidence,
hereby our support will start paying for itself from day one.
Affordable Price Plan in a nutshell :-
Price base rate based on 5 cars x £30 on a estimated average standard diagnostics check = Our Professional Services @ £150.00 per year
£150.00 ÷ 12 months = £12.50 per month
A phone based standby solution so you will gain an understanding of how to approach a vehicle
diagnostic problem and help you find a solution to get the most from your diagnostic equipment you have purchased.
We are committed to providing you with the highest level of X431 customer
If for any reason you have questions or comments, we are delighted to
hear from you.
Call us on 0843 5323913 or e-mail us at info@
durhamdiagnostics.co.uk You can expect us to respond to your e-mail
within 24 hours
We Accept all major credit and debit cards other payment
You can purchase from us with confidence with HSBC secure credit card
and debit card payment solutions fully encrypted using the most
sophisticated e-payment software provide by HSBC Merchant Services.
CREDIT OR DEBIT CARDS OVER THE PHONE
We can happily accept credit or debit card payments over the phone. If you wish to pay using this method please call our payment hotline on 0843 5323913 where our staff will happily take your order.
Please note the payment service is available Monday-Friday from 8:30am to 5:00pm GMT only.
CASH, CHEQUE OR POSTAL ORDER
We happily take Cheque and Postal Orders for those who do not or cannot use there card online.
We happily accept bank transfers.
*Calls to 0843 numbers cost up to 5p per minute from BT landline,
other networks and mobile cost may vary.
Credit card payments are subject to a handling fee.
Moblie Vehicle diagnostic company in supplying service the North East of England including:
Northumberland, Tyne and Wear, Cleveland and North Yorkshire, and specifically the following towns and cities: Newcastle upon Tyne, Cramlington, Morpeth, Gosforth, Jesmond, Ryton, Blaydon, Prudhoe, Low Fell, Whickham, Felling, Sunderland, Washington, Chester le Street, Durham, North Shields, South Shields, Marsden, Peterlee, Seaham, Easington, Houghton le Spring, Hartlepool, Billingham, Newton Aycliffe, Aycliffe Village, Stockton on Tees, Middlesbrough, Yarm, Eaglescliffe, Thornaby, Nunthorpe, Guisborough, Whitby, Darlington, Bishop Auckland, Barnard Castle, and all surrounding town and villages.
Call out Fee's apply